AWS MANAGED SERVICE PROVIDER Customer Case Study   Extramile Hybrid Cloud Managed Services, Storage Optimization & Field Operations Support Keeping Teams Connected – In the Office, On-Premises & At the Event Site Change. Adapt. Accelerate.

 

 

1. Executive Summary

Extramile is a dynamic Egyptian company operating a hybrid environment that spans AWS cloud workloads, on-premises infrastructure, and active field operations at event sites. Extramile engaged VArrow Technologies under a comprehensive Managed Services contract to manage their full IT environment – cloud, on-premises, and in the field.

VArrow delivered a broad-spectrum managed service covering Active Directory governance, on-premises security consultation, event-site employee support, FSx storage optimization, emergency website recovery, and 24/7 on-call employee support. Most notably, when Extramile lost their website due to a previous cloud provider failure, VArrow rebuilt and restored the full website on Amazon S3 within just 3 days. FSx deduplication enabled by VArrow also reduced shared file storage consumption by approximately 50%.

 

2. Customer Profile

Customer Name	Extramile
Industry	Events & Field Operations
Country	Egypt
Workload Type	Active Directory, File Shares (FSx), Static Web Hosting, On-Premises & AWS Hybrid
Cloud Platform	Amazon Web Services (AWS)
Engagement Type	Ongoing Managed Services – Cloud, On-Premises & Field Support

 

3. The Challenge

Extramile’s operational model spans multiple environments and locations – creating a unique set of management and support challenges that required a versatile, always-available managed service partner:

• Active Directory had no structured lifecycle management for user creation, roles, or access policies, creating security and operational risks
• On-premises security appliances including firewalls lacked expert configuration governance and consultation
• Employees working at remote event sites frequently needed to connect to AWS workloads but had no reliable support channel in the field
• Amazon FSx shared file server was running without deduplication enabled, resulting in unnecessary storage overhead and inflated costs
• Extramile lost their website entirely when their previous cloud provider became unavailable, leaving them without a web presence
• No 24/7 support structure existed for employees requiring help with AWS services, on-premises systems, or connectivity at event locations

 

4. Solution: VArrow Managed Service Delivery

VArrow Technologies delivered an end-to-end managed service engagement tailored to Extramile’s unique hybrid and field-operations model, covering every layer of their IT environment.

4.1  Active Directory Management

VArrow took full ownership of Extramile’s Active Directory environment, managing user account creation, deactivation, role assignments, group policies, and access controls. This brought structure, security, and operational efficiency to a previously unmanaged identity infrastructure, ensuring every employee had the correct access and that offboarding was executed cleanly.

4.2  On-Premises Security Consultation

VArrow provided ongoing expert consultation for Extramile’s on-premises security appliances, including firewall configuration review and governance. This ensured that the on-premises perimeter security posture remained aligned with best practices and that any configuration changes were reviewed and validated before implementation.

4.3  Field & Event Site Connectivity Support

A key differentiator of this engagement is VArrow’s support for Extramile’s employees when operating at event sites. When staff are deployed in the field and need to connect to AWS workloads or on-premises systems, VArrow provides real-time on-call support to troubleshoot connectivity issues and ensure teams can operate without interruption regardless of their physical location.

4.4  Amazon FSx Deduplication – 50% Storage Reduction

VArrow analyzed Extramile’s Amazon FSx for Windows File Server environment – which hosts the company’s shared file server – and identified that deduplication was not enabled. VArrow enabled FSx deduplication with an optimized configuration, achieving approximately 50% storage reduction. This directly translated into significant cost savings on FSx storage without any impact on file access performance or availability.

4.5  Emergency Website Reconstruction on Amazon S3

When Extramile’s website was lost following the failure of their previous cloud provider, VArrow mobilized immediately to recover the situation. Within just 3 days, VArrow rebuilt and redeployed Extramile’s full website on Amazon S3 static hosting, restoring their online presence with a resilient, cost-effective, and highly available architecture that eliminates the single-provider risk they previously faced.

4.6  24/7 On-Call Employee Support

VArrow provides Extramile employees with round-the-clock on-call IT support covering all environments: AWS cloud workloads, on-premises infrastructure, and remote event site operations. This ensures that whether an employee is in the office, working remotely, or deployed at a live event, they always have access to expert support and can resolve issues quickly without business disruption.

 

5. Results at a Glance

Metric	Before Managed Service	After Managed Service
Active Directory Management	No structured user lifecycle management	Managed AD: user creation, roles & policies
Security Appliance Guidance	No expert consultation on firewall config	Ongoing on-premises security consultation
Field / Event Connectivity	Employees stranded without AWS access at sites	Reliable connectivity & support at all event sites
FSx Storage Cost	Full storage cost, no deduplication	50% storage reduction via FSx dedup enablement
Website Availability	Website lost – old provider gone	Website fully rebuilt on Amazon S3 in 3 days
Employee IT Support	No dedicated cloud or on-prem support	24/7 on-call support: AWS, on-prem & events

 

6. Services & Technologies Delivered

Service	Description	Technologies Used
Active Directory Management	User creation, role assignments, policy management and full AD lifecycle administration	AWS Managed Microsoft AD, IAM
On-Premises Security Consultation	Expert consultation on firewall configuration and on-premises security appliance governance	FortiGate, On-Premises Security Appliances
Field & Event Site Support	On-call connectivity and AWS workload support for employees operating at remote event sites	AWS VPN, Direct Connect, Remote Support
FSx Deduplication Optimization	Enabled deduplication on Amazon FSx shared file server, achieving ~50% storage reduction	Amazon FSx for Windows File Server
Website Disaster Recovery	Fully rebuilt lost website on Amazon S3 within 3 days after previous cloud provider failure	Amazon S3, CloudFront, Route 53
24/7 Employee On-Call Support	Round-the-clock support for all employee IT needs across AWS, on-premises, and event sites	AWS Support, Remote & On-Site Operations

 

7. Key Business Outcomes

Structured Identity Management  –  Active Directory fully managed with proper user lifecycle, roles, and access policies enforced.

Stronger On-Premises Security  –  Firewall and security appliance governance improved through ongoing expert consultation.

Uninterrupted Field Operations  –  Employees at event sites can connect to AWS workloads with reliable on-call support always available.

50% FSx Storage Reduction  –  Amazon FSx deduplication enabled, cutting shared file server storage consumption and costs in half.

Website Recovered in 3 Days  –  Lost website fully rebuilt on Amazon S3 within 3 days of engagement, restoring online presence.

24/7 Employee Support Coverage  –  All employees have round-the-clock support across cloud, on-premises, and event site environments.

 

8. Why AWS?

AWS provided Extramile with the ideal platform to host their hybrid workloads, shared file infrastructure, and static web presence. Amazon FSx’s built-in deduplication capabilities, Amazon S3’s durability and simplicity for static hosting, and AWS’s managed connectivity services all enabled VArrow to deliver meaningful, measurable outcomes quickly – including the 3-day website recovery that would have been significantly more complex on any other platform.

 

9. Conclusion

The Extramile engagement showcases VArrow Technologies’ ability to deliver a truly full-spectrum managed service that goes beyond the cloud. From managing identities and securing on-premises networks, to supporting employees in the field at live events and recovering a lost website in 72 hours – VArrow provided the responsive, expert-led support that Extramile needed to keep their business running at all times, in all places.